Throughout this blog, we will be posting information on servers, managers, devices, and may other items. Because I can't really post all the company details of a real business/organization, I have decided to make a company called LukeCorp. According to Google, no one else has this name, so we should be safe! So, a quick biography about LukeCorp:
Founded in 2014 (with this blog), it is a Canadian-made company with 500 employees. It has a dedicated Financial department of 5 people, a small IT group of 5 people, and about 450 other workers. That leaves the other 40 employees as higher-ups, the people who get what they want everytime. They believe that just because cheap alternatives exist, that they are good enough for their business. They refuse to spend thousands upon thousands on a proper IT infrastructure. But, they offer you a decent rate of pay for coming out of college with a diploma, and expect you to give them the world on a penny!
They manufacture and support the selling of LukeCorp Widgets, and have 5 branches, plus one head office. They are located in the same province, but all the branches are in difference cities, with the largest branch in the same city as the head office. The IT guys are split up between the 5 branches, offering advice and tech support to that branch. They communicate with GMail, since it's free. Because this company grew at various rates, none of the systems are exactly the same models; some users have HP machines, some have Dells, some have Gateway, some have Asus, some have Acer. There are even some Apple Macintosh systems that need access to Windows-type resources.
Each branch has 2 or 3 big multi-function printers (i.e. that scan, copy, print, fax), as well as many individual printers from various manufacturers. The main branch has the luxury of having the head office back its decisions to purchase any and every item that the upper management requests, and you (as the IT guy) is forced to make it work with their current infrastructure. There is little regard for major security considerations, such as a dedicated Anti-malware provider or the same firewall on all systems.
If you've been an IT worker for a dedicated company, you know most of this sounds like an IT nightmare! We are going to show you how to take care of most of these issues, and present the solutions to the people who make purchasing decisions. Any suggestions, add to the comments below.
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